Other Good Answers to the Quality Question

blog_Quality and CPI

Once again, the question Christopher posed on LinkedIn was: When does continual improvement actually begin?

A woman named, Uttia, said the following and I thought her answer was good:

First you need a process. Then you determine what you need to achieve in that process, then you need to set objectives in that process to achieve that. Then you need to set your objective and a proposed course of action to achieve that objective.
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