Recently a continuous improvement professional asked, “How do you balance quality and profitability? If you maximize one, do you trade off the other?” My answer was:

My partner and I just finished writing a book on  safety, quality and productivity in the construction industry from an inventive point-of-view. What we found was really amazing. In the fewest possible words here’s the bottom line. Where ever you have a safety issue (or quality issue) you also have a hidden productivity issue. Solve for safety (and/or quality) and productivity efficiencies usually come along for free.
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Because Scott is very experienced at leading organizational change and has unique perspectives on innovation and leadership, he is often invited to provide perspective on issues or situations that others may not have considered.

Recently someone asked for his insights on restructuring an organization. He whipped out an email with these five points. 
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